Allegiant Air welcomes passengers and their Emotional Support Animals (ESAs) aboard their aircrafts. All passengers with ESAs must comply with Allegiant and federal rules and restrictions. For ESAs that qualify, and with the proper documentation, they will not be subject to the pet fee and other Allegiant pet rules.
ESA Travel Policies
Allegiant Air ESA Travel Policies
To be considered an ESA, handlers must have the proper documentation. This documentation is typically in the form of a letter from a mental health professional. The letter must be dated no more than 1 year before the date of travel, and we recommend providing this letter to Allegiant Air at the time you book your flight, and no less than 48 hours before your flight. We recommend this letter be typed on official letterhead from your mental health professional or medical doctor.
The letter must:
- State the medical or mental health professional's medical license number, state, and date of issue
- State that you are under this professional's care
- State that you have a mental health related disability (in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV))
- State that your ESA is required for either the flight itself or activities at your destination, due to said mental health related disability
We also recommend that you keep hard copies of this document while you travel, so you may present it if asked.
Before booking your flight, please look at any rules and regulations for ESA and animals at your destination. While most of the United States has uniform rules, there are slight variations among airports and states. If your travel takes you foreign destination, note that not all countries recognize ESAs and may have significant health and/or quarantine requirements. You may also be subject to animal import rules when returning to the United States. Be sure to check before booking!
To add your ESA to your reservation, you may call to book with a customer service agent. Qualifying passengers with a disability are not charged when booking through the reservations phone number. To add your ESA to your reservation online, log in to your reservation, and select the "Travel with Pets" option below the passenger name input section. You may not be able to sit in exit rows, the rows before or after an exit row, or bulkhead rows.
ESA Behavior Requirements
Your ESA should always be well-behaved when in public, and always leashed or in a carrier. You may consider basic obedience training before traveling to give you extra assurance that your ESA will always be under your command. Your ESA should understand basic commands like heel, come, sit, stay, and leave it. This is both for your ESA's safety and everyone else around you. ESAs should not interfere with safe passage through the airplane's aisle, nor should your ESA interfere with any passengers seated near you.
Remember that not everyone may be familiar or comfortable around animals. Other passengers may be excited to see an animal at the airport. Remember that your ESA's comfort and safety are of the utmost importance and you are under no obligation to let anyone else touch or pet your ESA! ESA vests can help as some people recognize that animals should not be petted by strangers when they are "on the job".
ESAs that growl, bite, relieve themselves outside of designated areas, damage property, injure other passengers or employees, threaten other passengers or employees, or wander freely around the airport or airplane may be removed from the plane and/or the airport.
ESA Stowage Policies
If your ESA is crated, you must place them in an airline-approved carrier under the seat in front of you. During takeoffs and landings, the carrier should be safely stowed. When deciding whether to use a carrier to transport your ESA, consider your ESA's behavior and personality. ESAs that are overly fearful or shy in new situations or around other people should not travel unless safely crated, both for the safety and security of fellow passengers and your ESA itself. If you use a carrier, note that the carrier should be large enough for the ESA to stand up and turn around inside, and it must also be limited to no larger than 9" H x 16" W x 19" D.
Once at the airport, it is important to know the available animal accommodations. Airports may have designated "pet relief areas" where you can take your ESA to relieve himself or herself. While these areas are not under Allegiant's direct control, the helpful Allegiant Air staff can provide the location of the nearest pet relief area along with directions to get there.
These are the basic guidelines. Be sure to contact Allegiant Air if you have further concerns or questions.