ESA Registration of America has teamed up with a network of licensed mental health professionals to provide an online live video consultation service to prescribe written recommendations for an Emotional Support Animal.
The letter is what will determine the legal status of your Emotional Support Animal when renting a new home or flying on an airline*. It will protect you under the federal laws Fair Housing Act and Air Carrier Access Act.
Having the proper documentation for an ESA will exempt you from paying pet rental fees or pet travel fees depending on which letter you decide to purchase. (Travel letter limitations apply please see disclaimer below).
We currently offer a single travel letter, housing letter, or if you decide you can purchase both under the prescription package selection.
COLORADO AND OHIO RESIDENTS: WE NO LONGER OFFER EVALUATIONS DUE TO TELEHEALTH LAWS IN YOUR STATE.
*Please read before purchasing the Travel Letter.*
If you plan on traveling with your ESA please always check the airline requirements before purchasing a letter. Almost every airline will require you to be under the care of a therapist now. Major airlines such as Delta, United, Jet Blue, American, and many others will give you a form that can only be signed by a therapist who is treating you.
Airlines such as Southwest will require a special letter that states you are under the care of a therapist. Our letter will not state that. It is the responsibility of the customer to read this disclaimer and to check with the airline or a member of our support team before purchasing.
To be considered under the care of a therapist you must take additional sessions. The therapy practice we partner with can offer those sessions at an additional cost. It will require you to purchase the evaluation from the website and then once approved you can request to purchase the extra sessions. Please note these sessions can only be offered to clients residing in the following states
California, Florida, Georgia, Indiana, Oklahoma, South Carolina, Texas, or Wisconsin.
If you do not live in any of those states please do not continue any further. If you do not wish to purchase additional sessions then do not continue any further. If you are unsure as to what your airline requires then do not proceed any further and speak to a member of our support team immediately. There will be no refunds issued for those who proceed with their evaluation.
This service is only available for those residing in the US and holding US citizenship. A government-issued ID is required and will need to be presented to the therapist at the time of evaluation. At this time we only provide ESA letters for Dogs and Cats. All other animals are excluded. Age Restriction: No evaluations for anyone under the age of 5. Those under 18 must have a guardian present. ESA Limit: One letter per client. If you wish to add a secondary animal please contact customer support. Do not buy an additional letter.
Due to HIPAA compliance, all assessments will be conducted with a simple-to-use video, audio, and content sharing platform which works with any smartphone or webcam-enabled computer.
Once purchased you will be directed to the assessment page to continue the process before the live interview. For more info on the process please click here.
After you submit the assessment you will be able to book your appointment from the calendar. You will then get an email with the appointment link and instructions.
Instant PDF download available after approval.
If a landlord requires a reasonable accommodation form there is a $75 additional fee. Please note not all reasonable accommodation forms can be completed so please consult with ESA beforehand to verify. Reasonable accommodation forms can only be completed for those who have already received an ESA letter from one of our therapists.
There are no refunds on completed evaluations and approval is based upon therapist recommendation. Our evaluations are contracted to a third party therapist company. ESA Registration of America does not conduct the evaluations nor responsible for denials.