Emotional Support Animal Registration of America Return and Refund Policies
Emotional Support Animal Registration of America (ESARA) is committed to customer satisfaction! This means we want you to be 100% satisfied with every purchase you make with us.
Most items are returnable in their unused or unworn condition within 30 days of receiving your package. Simply email our customer service support team to request a return along with the reason.
We offer exchanges in the case your item does not fit or if its damaged. If it is our mistake, please let us know and we will make it right.
Identification cards, physical certificates, and harnesses with custom embroidery are non-refundable purchases. These products are customized to your animal therefore we cannot accept them back. If the mistake is ours, we will do our best to fix it and replace your items.
All our items will have a 90-day warranty period. If your product does not withstand its quality,please let us know.
All orders may be canceled unless already shipped. We do our best to print a tracking number the following business day after the order is submitted. Once your order has already been packaged, we can no longer cancel it. If your package is refused, you will be refunded minus a fee for any customized products that were in the package.
ESA Letter Refund Policy
An ESA letter purchase may be refunded any time before the appointment with the therapist has taken place. If you proceed with the evaluation and decide afterwards that you no longer want this service, you will not be eligible for a refund.
Denials: There are no refunds on denied evaluations and approval is based upon therapist recommendation and cannot be guaranteed in advance. Our evaluations are contracted to a third-party therapist company. ESA Registration of America does not conduct the evaluations nor responsible for denials.
To start a return or inquiry please email us at email@example.com