Return and Refund Policies
Emotional Support Animal Registration Of America (ESARA) is committed to excellence! This means we want you to be 100% satisfied with every purchase you make with us. Because we stand behind every product we make or sell, if a problem exists with one of our products during its warranty period, we’ll make it right. Although our Photo ID cards and certificates are customized and can’t be returned for refund, if your ID Cards or Certificate are incorrect (printed differently than how you originally placed your order), we’ll gladly replace them and make it right. And if you’re not satisfied with one of our other products for any reason, it can be returned in new, unused condition within 30 days and we will promptly refund your order or exchange merchandise, whichever you prefer. All you need to do is email us or call our friendly customer support department at (888) 316-0855.
It’s that simple.
Every product we sell is covered by a 90-day warranty against manufacturer’s defect. Please email us for any warranty issues. Depending on the manufacturer, ESARA will handle all warranty claims in-house or refer you directly to the manufacturer, depending on the issue. Warranty repairs or replacements include free one way return shipping to you.
|When you receive your order||Please open all boxes immediately and check contents. You must call or email us to inform us of any damage or other problems within seven (7) business days of receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects within three (3) business days of receiving them.|
|Wrong Products Received||It is very rare that we ship an incorrect product (we double-check to make sure all orders are correct before we ship them). However, if we made a mistake on your order, please email us or call us within seven (7) business days of receiving your order.
As soon as the incorrect product is received and we confirm that we sent the incorrect product, we will send you the correct item and we’ll pay the cost of shipping the new product to you.
This offer is only good in the continental (contiguous) U.S. If you ship the product back to us from outside of the lower 48 states, you will need to pay for the cost of sending the product to us. This includes all international locations, Hawaii, Alaska, and Puerto Rico.
|Shipping Damage||If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please call us immediately.
Also, if there was any internal (non-visible) damage, this will need to be reported to us within three (3) business days of receiving the product.
|Defective Products||Within thirty (30) days of receiving your order, if any product proves to be defective; please email us. We’ll make sure you are taken care of – and we’ll make that a priority! You’ll be asked to ship the product back to us for repair or replacement. As soon as we receive your package and we confirm that the product is defective, we will send you a replacement item and we’ll pay the cost of shipping the new product to you.|
|Exchanges||Extremely Easy Exchanges!
Exchanges are easy once you’ve read the policy below. We will exchange any merchandise (excluding closeouts and custom orders) FOR ANY REASON and with no restocking fees, if returned within 30 days. Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels that are still intact. Please ship all items in a shipping box via UPS, Federal Express, or USPS.
When sending items back to ESARA, please obtain a tracking number from UPS or other carrier. While it is not required that you get tracking or insurance on the return package, it is highly recommended – we cannot refund an item that we do not receive.
Exchanging merchandise is never a problem with ESARA.
Return the item to us with a note detailing the specifics of the exchange. When we receive it, we’ll send out the new order and let you know we did. Our address is listed below.
|Returns||No Hassle Returns!
Returns are easy once you’ve read the policy below. We will refund or exchange any merchandise (excluding closeouts and special orders) FOR ANY REASON, if returned within 30 days. Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels. Please ship all items in a shipping box via UPS, Federal Express, or USPS.You don’t need a reason to return our merchandise – you can return any unused or unaltered item (excluding closeouts or special/custom orders) within 30 days for a full refund of the of the product price! Items must be in new, re-sellable condition and returned with the original packaging, including tags and labels. No restocking charge applies if returned within 30 days. Please follow the guidelines below:
When sending items back to ESARA, please obtain a tracking number from UPS or other carrier. Please ship all items in a shipping box. While it is not required that you get tracking or insurance on the return package, it is highly recommended – we cannot refund an item that we do not receive.
ESA and Service Dog Registration
Shopping on the web has many great advantages, like being able to shop from home, better selection, low prices, items shipped right to your door, less hassles because no waiting in line, etc. However, there are also a few downfalls. You can’t physically see (or touch) the products, it takes 2-10 days to get to you and if you need to return it, it is more costly and less convenient.
No refunds will be given on closeout items. These items are offered to customers at extremely low prices. These items can be exchanged, based on the general exchange policy above, but are subject to availability – please call ESARA Customer Support if you need a closeout item exchanged (888) 316-0855
|Canceling Your Order||Orders may only be cancelled if the order has not yet shipped. Additionally, once an order has been made (printed), whether shipped or not, an order for registration products (IDs and Certificates) may not be cancelled or returned for refund. To cancel an order, please call (888)-316-0855.|
|Closeout Items||No refunds will be given on closeout items. These items are offered to customers at extremely low prices. These items can be exchanged, but are subject to availability – please call ESARA Customer Support if you need a closeout item exchanged (888) 316-0855|
|Membership/Subscription Items||Membership/Subscription items may be cancelled at anytime. There are no contracts and no notice needs to be given. However, because we give you a free Gold Tag included with your membership, the first month of your membership fee is NOT REFUNDABLE.|
|Store Credit and Gift Certificates||In order to better serve our friends and customers, ESARA will honor all store credits and ESARA gift certificates for a period of up to one year from the original date of issue. Please contact a ESARA Customer Support Professional prior to your expiration date if you need to make other arrangements.|
|Credit and Discount Codes||It’s easy to use your Emotional Support Animal Registration Of America Credit or Discount Code. Here’s how:
If you have any questions or need assistance, call and speak with one of our support professionals at (888) 316-0855.
|Questions||If you have any other return questions, please email us.|